Terms and conditions of use


365 Days Warranty

If a product you purchased from us ceases operation within 365-days of the shipping date, then the defective product can be sent back to us for replacement.

The customer is responsible for the shipping costs to get the product back to us. TERRAONION will only cover shipping costs to ship a replacement product to the customer.


Refunds will not be given for items once the order has been processed.


Items purchased from Terraonion's web shop are not eligible for return.

Package Returns

If your package will be lost by the post service we will neither compensate its price nor send a new package.


Company Details

NRT L-713691-V
Crtra de la Comella, Ap, Comella Park Edifi A, planta 2 porta 1
Andorra la Vella